KleinBank - Minneapolis, MN

Type of Work:

Strategic Planning


The Klein family holding company reached a crossroads: their nine independent community banks in the western suburbs of Minneapolis, MN, were facing formidable and increasing competition from national banks intent on claiming new territory.

Dan Klein, President and CEO of the holding company consulted with Dr. Ron Hultgren, AWL partner. Dr. Hultgren facilitated development of a strategy that merged the nine independent banks into a new banking entity called KleinBank. The strategy successfully culminated in a new brand and company that has more than doubled its size, and continues to provide community banking services based on authentic, value-based relationships.

As Dan Klein describes:

"When it became apparent that organizational change would be needed in our 98 year old, values driven company, I turned to Ron Hultgren. His approach in facilitating change involved all our management teams, as well as an additional 100 employees in "drill down" sessions. As a result, we obtained a broad consensus in understanding why we needed to change, and we established clearly defined goals and objectives with timetables. The results of the reorganization have been remarkable, and have been accomplished in record time. We are now well positioned for the future, thanks to Ron's process of unleashing the leveraged power of our employees."

Key Outcomes:

  • Resolved multiple personnel & systemic issues across four departments and nine markets creating unity and alignment throughout the organization.
  • Designed and facilitated the merger of Klein's nine independent community banks into one large regional bank.
  • Coached organization through significant culture challenges.